For those non-Outlook-using readers following along who take some pleasure in the discomfort of others, here’s the gist.įirst, you quit Outlook. This is a document you should read as it outlines every inconvenient step you must take to make Outlook usable again. I encountered the same problem as I’m sure many others did (particularly given that Microsoft issued a support document the same day the latest upgrade shipped that explains the way out). I wish you were the only affected party, but I’m afraid you’re not alone.
The solution is to launch Outlook to rebuild the identity, but when i do that, the loop starts over. Okay, so I do that and then I’m told that my identity is older than the version of Outlook that I’m now using. When it completes I’m then told that there’s a problem with the Office database and I have to rebuild it. I do that and some tool appears that updates my identity. When I try I’m told that I must update my Office database. I installed the latest Office 2011 update and now I can’t open Outlook. Reader Charles Dane has entered a hellish loop of Microsoft’s design.
